Club Barter is required to identify all its clients, this process is known as KYC (Know Your Customer) and is a legal requirement.

Member accounts will not be activated and no payments whatsoever will be processed until KYC has been approved. This process is normally completed with 1 hour unless additional information is requested.

The following documents must be uploaded to comply with KYC requirements:-

For individuals:-

• Government issued photo ID
• Bank statement or utility bill (not more than 3 months old) in your name as proof of address

For non-individuals, Club Barter must obtain additional identification:-

• Company Documents and / or Registration
• Government issued photo ID for ALL signatories
• Proof of beneficial owners / controllers of the company
• The nature of the business activities of the company

Q.Is KYC mandatory?

Yes. It is a regulatory and legal requirement. Regulatory: In terms of the guidelines issued by the The industry and FInancial regulators in each country. All banks and financial providers are required to have in place a comprehensive policy framework covering KYC Standards and AML (Anti Money Laundering) measures.

Q.Who is my contact point at Club Barter for KYC purposes?

Your contact point in Club Barter will be the Relationship Manager or the officer who opens your account and who is in touch with you for your transactions. Any other staff in Customer Service listed in the contact page of our website can also assist. Visit www.clubbarter.com or Email support@clubbarter.com

Q.What will happen if I do not provide the required KYC information / documents to Club Barter?

Club Barter will be forced to close the account and any credits would be forfeited. Should you provide the required information the account may be reopened and credits restored at the sole discretion of Club Barter.

Q.Is my information safe?

Yes, we don’t keep your information in paper format and it’s not made available to third parties. We will only release information to comply with a legal request formally in writing from a Government agency or Police. We will not make this information available to any other person.

If you have any other questions please contact our Call Center or Staff online for further assistance.